er99 Frequently Asked Questions

Creating an er99 account takes under two minutes. Visit er99.ws, tap the registration link, enter your mobile number, choose a secure password, and confirm your details. You must be aged 21 or above to register. Once registered, complete KYC verification by submitting a valid Bangladeshi National ID Card (NID) or passport before making your first deposit.

er99 requires a government-issued photo ID for KYC verification. Accepted documents include a Bangladeshi National Identity Card (NID), a valid passport, or a birth registration certificate for players who do not yet have an NID. Documents must be clear, legible and unexpired. Upload photos via the account verification section after logging in. Most accounts are verified within one Bangladesh Standard Time (UTC+6) business day.

To reset your er99 password, tap the 'Forgot Password' link on the login page and enter your registered mobile number. You will receive a one-time verification code via SMS. Enter the code, then set a new strong password of at least 8 characters. If you do not receive the SMS within 5 minutes, contact er99 support at [email protected] with your registered mobile number.

No. er99 permits strictly one account per player. Operating multiple accounts — or using someone else's account — is a serious violation of er99's Terms and Conditions and will result in immediate account closure and forfeiture of all balances. If you have previously closed an account and wish to reopen it, contact [email protected] directly.

To close your er99 account, email [email protected] from your registered email address with the subject line 'Account Closure Request'. er99 support will process your request within one Bangladesh Standard Time business day, withdraw any remaining balance to your preferred payment method, and confirm closure by reply. Note that account closure is separate from self-exclusion — if you are closing due to gambling concerns, consider using the self-exclusion tool instead.

bKash deposits on er99 are credited instantly in most cases. Once you send payment from your bKash wallet to the er99 payment number and submit the transaction reference in your account, funds typically appear within 1-5 minutes. During peak hours — such as BPL match days — there may be a delay of up to 15 minutes. If your deposit has not credited after 30 minutes, contact [email protected] with your bKash transaction ID.

The minimum deposit on er99 is ৳200 BDT for all payment methods including bKash, Nagad, Rocket, Upay and bank transfer. There is no maximum deposit limit for standard players, though very large deposits may require additional verification. er99 recommends depositing only what you can comfortably afford to spend as entertainment — set a deposit limit in your account settings to stay in control.

To withdraw from er99 to Nagad, log in to your account, navigate to the Withdrawal section, select Nagad as your payment method, enter your Nagad mobile number and the amount you wish to withdraw, then confirm. Withdrawals to Nagad are typically processed within 1-4 hours during Bangladesh Standard Time business hours. Make sure your Nagad number matches the one registered on your er99 account for security purposes.

The minimum withdrawal on er99 is ৳500 BDT. To make a withdrawal, your account balance must meet or exceed this amount and your KYC verification must be complete. er99 does not charge withdrawal fees for standard methods including bKash, Nagad and Rocket. Bank transfer withdrawals may be subject to your bank's own processing charges.

er99 does not charge platform fees on deposits or withdrawals. All deposits via bKash, Nagad, Rocket, Upay and Bangladeshi bank transfer are fee-free on the er99 side. Your mobile banking provider (bKash, Nagad, Rocket) may apply their own standard transaction charges on the payment side — please check your provider's fee schedule. er99 has no control over third-party payment provider fees.

Yes. er99 accepts direct bank transfers from major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh (IBBL), City Bank, Sonali Bank and others. To deposit via bank transfer, go to the Deposit section in your er99 account, select Bank Transfer, and follow the instructions to send funds to the er99 designated bank account. Bank transfer deposits typically take 1-3 Bangladesh Standard Time business hours to credit.

er99 offers a comprehensive range of cricket betting markets covering BPL (Bangladesh Premier League), T20 World Cup, IPL, ICC Test matches, ODIs, and bilateral series featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs, innings totals, fall of next wicket, man of the match, and live in-play betting. BPL markets typically go live 48 hours before the first ball and are among the most actively bet markets on er99 by Bangladeshi players.

Yes. er99 is fully optimised for mobile browsers on both Android and iOS — no app download is required. Simply visit er99.ws in your mobile browser (Chrome on Android, Safari on iOS) and log in to access the full slots library including titles from Pragmatic Play, Spribe and other leading providers. The site is designed mobile-first, so all slot games load quickly on 4G or Wi-Fi connections across Bangladesh.

Yes. All casino games on er99 from providers such as Pragmatic Play, Evolution Gaming, Ezugi and Spribe use certified Random Number Generator (RNG) engines that are independently tested for fairness. Live casino games use real dealers streamed in real time and are not reliant on RNG — outcomes are determined by actual physical results (shuffled cards, roulette wheel spin). er99 does not modify or interfere with any game logic from licensed providers.

RTP (Return to Player) varies by slot title and is determined by the game provider, not by er99. Most slots available on er99 have an RTP between 94% and 97%, which is typical for online slots from reputable providers such as Pragmatic Play. Individual game RTP figures are displayed in each game's information or paytable section. RTP is a long-term statistical average across millions of spins — it does not predict short-term individual session results.

Yes. er99 offers a full live casino section featuring real dealers streamed in HD from professional studio environments. Live casino games available include Live Baccarat, Live Roulette, Live Blackjack, Live Andar Bahar, Dragon Tiger and game show titles like Crazy Time from Evolution Gaming and Ezugi. Live tables are available around the clock and are accessible directly from your er99 account on mobile or desktop browser.

er99 offers a welcome bonus to new players on their first qualifying deposit. The bonus is credited to your account automatically once your first deposit is processed and KYC verification is complete. Bonus terms including the applicable wagering requirement must be met before bonus funds can be withdrawn. Full welcome bonus terms are available on the er99 promotions page. Bonus amounts and percentages may vary — check your account for the current offer.

The wagering requirement on er99 bonuses specifies how many times you must play through the bonus amount before it becomes withdrawable as real money. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in eligible bets before withdrawing the bonus balance. Wagering requirements vary by promotion — always read the specific bonus terms attached to each offer in your er99 account.

Yes. Winnings from er99 free spins are credited as bonus funds and are subject to the wagering requirement stated in the promotion's terms. Free spin winnings do not convert directly to withdrawable cash — you must meet the rollover condition first. The number of free spins, the eligible game, and the applicable wagering requirement are all stated in the specific promotion terms. Free spin promotions may be available to both new and returning er99 players.

Whether bonus funds can be used on cricket betting or other sports markets depends on the specific promotion. Some er99 bonuses are valid across all products — sports betting, slots and live casino — while others may be restricted to specific game categories. Always check the 'eligible games' or 'eligible markets' clause in the bonus terms before placing bets with bonus funds. Using bonus funds on ineligible markets may void the bonus entirely.

Yes. er99 rewards regular players through a loyalty program. As you accumulate bets across sports, casino and slots, you progress through loyalty tiers that unlock enhanced benefits such as higher withdrawal limits, dedicated account support, faster withdrawal processing, reload bonuses and exclusive seasonal promotions tied to events like Eid, the BPL season and the T20 World Cup. Contact [email protected] for details about your current loyalty tier status.

er99 is a safe and reliable online gaming platform that uses SSL encryption to protect all player data and financial transactions. Your personal information is never sold to third parties. Deposits and withdrawals are processed through trusted Bangladeshi payment channels including bKash, Nagad and major banks. er99 implements strict KYC verification and age checks to maintain a secure environment for all registered players.

The minimum age to register and play on er99 is 21 years old. This applies to all players in Bangladesh without exception. er99 enforces mandatory KYC age verification — every new account must submit a valid government-issued ID before making their first deposit. Any account found to belong to a person under 21 will be permanently closed and all funds returned. If you are under 21, please do not attempt to register.

To set a deposit limit on er99, log in to your account, go to Account Settings and select the Responsible Gaming section. From there you can set a daily, weekly or monthly BDT deposit cap. Limit reductions take effect immediately. Limit increases require a minimum 24-hour cooling-off period before they activate — this deliberate delay gives you time to reconsider. If you cannot locate the setting, contact [email protected] for assistance.

To self-exclude from er99, email [email protected] with the subject line 'Self-Exclusion Request' and specify your preferred exclusion period: 1 month, 3 months, 6 months, 1 year or permanent. er99 will process the request within one Bangladesh Standard Time business day and lock your account for the full duration. During self-exclusion er99 will not send promotional communications. A permanent exclusion cannot be reversed — please choose your period carefully.

If you feel gambling is negatively affecting your finances, relationships or mental wellbeing, contact er99 support immediately at [email protected] — our responsible gaming team will help you activate a time-out, deposit limit or self-exclusion without judgement. You can also speak to a trusted family member or friend. Recognising that gaming has become a problem is the first and most important step — er99 will never penalise a player for seeking help.