er99 Privacy Policy

1. Introduction

er99 operates the er99 online gaming platform at https://er99.ws, serving players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh and Cox's Bazar. We take the privacy of every registered player seriously. This Privacy Policy describes how er99 collects, processes, stores and protects personal information you provide when you register an account, make deposits or withdrawals, play games or contact our support team.

By registering for an er99 account or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree, you must not use the er99 platform.

2. Information We Collect

er99 collects personal information in three broad categories, each serving a specific and necessary purpose in the operation of our platform.

Identity & Account Data

• Full name, date of birth, nationality and mobile phone number provided at registration.
• Government-issued identification details (NID number, passport number) submitted during KYC verification.
• Account login credentials stored in encrypted form. er99 never stores plain-text passwords.

Financial & Transaction Data

• Payment method identifiers including bKash wallet number, Nagad account, Rocket number, and card type with last four digits only. er99 does not store full card numbers.
• BDT transaction amounts, dates and times, and full deposit and withdrawal history.
• Bonus claims, wagering history and responsible gaming tool settings such as deposit limits and self-exclusion status.

Technical & Usage Data

• IP address, device type and model, operating system version, browser type and mobile network operator.
• Session timestamps, pages visited within the er99 platform and game session logs including bet amounts and outcomes.
• Support communications including live chat transcripts and email correspondence with our support team.

3. How We Use Your Information

er99 uses personal data only to the extent necessary for each stated purpose below, in accordance with applicable data protection principles.

• Account creation and management: to register your account, verify your identity through KYC, maintain your account settings and enable access to er99 services.
• Payment processing: to facilitate BDT deposits and withdrawals via bKash, Nagad, Rocket, Upay and card payment providers, and to maintain accurate transaction records.
• Responsible gaming compliance: to monitor gaming activity, enforce deposit limits, process time-out and self-exclusion requests, and fulfil our obligations under responsible gaming best practices.
• Fraud prevention and security: to detect and prevent fraudulent activity, money laundering, unauthorised account access and other prohibited conduct defined in our Terms & Conditions.
• Platform improvement: to analyse aggregated usage patterns, identify technical issues, test new features and improve the overall performance and experience of the er99 platform.
• Marketing communications: to send promotional offers, bonus notifications and platform updates — only where you have given explicit consent. You may withdraw consent at any time by contacting er99 support.

er99 does not use your personal data for automated individual decision-making that produces legal or similarly significant effects without human review. All fraud detection flags are reviewed by our compliance team before any account action is taken.

4. Legal Basis for Processing

er99 processes your personal data on one or more of the following legal grounds, depending on the nature of the activity:

• Contractual necessity: processing required to fulfil er99's obligations to you as a registered player, including account registration, payment processing and game service delivery.
• Legal obligation: processing necessary to comply with applicable legal requirements including anti-money laundering obligations, age verification rules and responsible gaming regulations.
• Legitimate interests: processing carried out in er99's legitimate business interests — such as fraud prevention, platform security and service improvement — provided such interests are not overridden by your privacy rights.
• Consent: where you have given explicit consent for a specific processing activity such as receiving marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Sharing Your Information

er99 does not sell, rent or trade your personal data to any third party for their own marketing purposes. We share your personal data only in the following limited circumstances:

• Payment processors and mobile banking providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — strictly to the extent necessary to process your BDT deposits and withdrawals.
• Game software providers (e.g. Pragmatic Play, Evolution Gaming, Spribe) — limited technical session data required for game delivery, RNG integrity verification and dispute resolution.
• Identity verification and KYC service providers — to process and validate identity documents submitted during account registration or withdrawal verification.
• Law enforcement and regulatory authorities — where er99 is required by applicable law or court order to disclose personal data. er99 will notify you where legally permitted.

All third-party service providers engaged by er99 are contractually required to process personal data only for the specific purposes for which it was shared, to maintain appropriate security measures, and not to use the data for their own independent purposes.

6. Cookies and Tracking Technologies

er99 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small data file placed on your device when you visit er99. We use three categories of cookies:

• Essential cookies: required for platform functionality including session management, authentication state and security tokens. These cannot be disabled without disrupting platform use.
• Analytics cookies: collect aggregated, anonymised data about how players use er99 — such as page visit frequency and navigation paths — to improve platform performance.
• Preference cookies: remember your platform preferences such as language settings and display options so your experience is consistent across sessions.

Most mobile browsers allow you to control cookies through browser settings. Disabling essential cookies may impair your ability to use the er99 platform. er99 does not use cookies to serve third-party advertising.

7. Data Retention

er99 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law, whichever is longer. Account and identity data is retained for the duration of your active account plus a minimum of five years following account closure. Transaction records are retained for a minimum of five years from the date of each transaction. Gaming activity logs are retained for a minimum of three years. Support communications are retained for a minimum of two years.

After the applicable retention period, er99 will securely delete or anonymise your personal data so it can no longer be used to identify you. You may request early deletion by contacting er99 support, subject to our legal obligations to retain certain records. er99 will respond to deletion requests within 30 days.

8. Data Security

er99 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive account data, strict access controls limiting data access to authorised personnel only, and regular security assessments of platform infrastructure.

While er99 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. In the event of a data breach likely to result in a high risk to your rights and freedoms, er99 will notify affected users as required by applicable law. If you believe your er99 account has been compromised, contact [email protected] immediately.

9. Your Data Rights

As a user of the er99 platform you hold the following rights with respect to your personal data. To exercise any of these rights, contact [email protected]. er99 will respond to all verified rights requests within 30 days.

er99 will not discriminate against you for exercising your data rights. Where a rights request is declined, er99 will provide a written explanation stating the reason and any available recourse.

10. Minors and Responsible Gaming

er99 is strictly for adults aged 21 and above. er99 does not knowingly collect personal data from individuals under 21 years of age. If er99 becomes aware that personal data has been collected from a player under 21, the account will be closed immediately, all funds returned and the personal data deleted without undue delay. If you are a parent or guardian and believe your child has registered an account with er99, please contact [email protected] immediately.

Personal data collected in connection with responsible gaming features — including deposit limit settings, self-exclusion status and time-out records — is treated with the highest level of confidentiality and is never used for marketing purposes. This data is retained for the minimum period required to prevent circumvention of self-exclusion measures.

11. Changes to This Privacy Policy

er99 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the Last Updated date at the top of this page will be revised accordingly. er99 may also notify registered players of significant changes via their registered mobile number or through a platform notification.

Your continued use of the er99 platform following any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not accept the revised Privacy Policy, you must discontinue use of the er99 platform and may request account closure by contacting er99 support.

12. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way er99 handles your personal data, please contact the er99 privacy team. We aim to respond to all privacy-related enquiries within 10 Bangladesh Standard Time (UTC+6) business days.

Privacy enquiries: [email protected] (plain text only — do not send sensitive documents or account credentials by email).