Responsible Gaming at er99

Our Commitment to Responsible Gaming

Gaming at er99 is meant to be a source of entertainment — not a way to generate income, solve financial problems or escape everyday stress. The vast majority of er99 players in Dhaka, Chittagong, Sylhet and across Bangladesh enjoy our platform casually and within their means. For a small number of people, however, gambling can become a problem. er99 takes that seriously, and we have built a comprehensive set of responsible gaming tools that put you in charge of your own experience.

er99 expects every registered player to have read and understood this Responsible Gaming page before placing their first bet. If gambling is affecting your finances, your relationships or your mental wellbeing, we strongly encourage you to use the tools below or to contact er99 support immediately at [email protected]. There is no shame in seeking help — it is the smart and responsible thing to do.

Setting and Managing Deposit Limits

Deposit limits are the most effective everyday tool for keeping your gaming spend within a budget you are comfortable with. At er99, you can set daily, weekly or monthly BDT deposit caps directly from your account settings. We recommend all players — not just those who feel they have a problem — set a deposit limit before they begin playing.

• Daily limit: the maximum total BDT you can deposit in any 24-hour Bangladesh Standard Time (UTC+6) period.
• Weekly limit: the maximum total BDT you can deposit from Monday 00:00 BST to Sunday 23:59 BST.
• Monthly limit: the maximum total BDT you can deposit within a calendar month.
• Limit reductions take effect immediately. Limit increases require a minimum 24-hour cooling-off period before activation, giving you time to reconsider.

To set or adjust your deposit limit, log in to your er99 account, navigate to Account Settings and select Responsible Gaming. If you have difficulty locating this option, contact [email protected] for assistance.

Time-Out: Taking a Short Break

Sometimes stepping back from gaming for a few days is all it takes to reset your perspective and return to playing for fun. er99's time-out feature lets you pause your account voluntarily for a defined short period. During a time-out all of the following are suspended:

• All BDT deposits via bKash, Nagad, Rocket, Upay and card payment methods.
• All sports bets including cricket, basketball and other markets.
• All casino game play including slots, live casino, and crash games.

Pending withdrawals will still be processed during a time-out. At the end of your chosen time-out period your account will automatically reactivate. If you feel you need a longer break, we recommend using the self-exclusion option below instead.

Self-Exclusion: A Longer Break

Self-exclusion is a more serious, longer-term tool designed for players who recognise that their gambling has become problematic and who need a meaningful period away from the platform. When you self-exclude from er99 your account is fully locked for the duration you choose — 1 month, 3 months, 6 months, 1 year or permanently. During the exclusion period er99 will not send you any promotional or bonus communications.

To request self-exclusion, contact er99 support at [email protected] with the subject line "Self-Exclusion Request" and specify your chosen exclusion period. er99 will process your request within one Bangladesh Standard Time business day and confirm it by reply. A permanent self-exclusion means your account will be closed indefinitely — this decision cannot be reversed. er99 takes these requests with the utmost seriousness.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always obvious to the person experiencing it. The following warning signs may indicate that gaming has moved beyond healthy entertainment. If you recognise any of these patterns in yourself or someone close to you, please use er99's responsible gaming tools or seek professional support.

• Spending more money on gambling than you originally planned or can comfortably afford.
• Borrowing money from family, friends or financial institutions specifically to fund gambling.
• Chasing losses — continuing to gamble to try to recover money you have already lost.
• Neglecting work, studies, family or personal responsibilities because of time spent gambling.
• Feeling anxious, irritable or restless when you are not able to gamble.
• Lying to family or friends about how much time or money you are spending on gambling.
• Using gambling as a way to escape problems, stress, depression or loneliness rather than as entertainment.

If you recognise three or more of these signs, we encourage you to take a time-out or self-exclusion immediately and to speak with someone you trust. Gaming should always feel like fun — not an obligation, a compulsion or a source of stress.

Tips for Playing Responsibly

Whether you are a casual player who enjoys the occasional cricket bet on the BPL or a regular slots player, these practical guidelines will help you keep gaming enjoyable and within healthy boundaries.

• Set a budget before you start: decide the maximum BDT amount you are comfortable losing before you begin your session — and stick to it.
• Think of deposits as an entertainment expense: treat money spent on er99 like money spent on a cinema ticket or a restaurant meal — not as an investment you expect a return on.
• Never chase your losses: if you reach your session budget, close the app and walk away. Chasing losses is the single most common cause of gambling becoming a financial problem.
• Take regular breaks: set a timer on your phone and take at least a 15-minute break every hour you spend gaming. Fatigue impairs judgement and leads to poor decisions.
• Never gamble when upset, tired or under the influence: emotional or impaired states lead to impulsive decisions. er99 is entertainment for a clear mind.
• Keep gambling separate from your financial life: pay all household bills, rent and essential expenses in Dhaka or wherever you live before allocating any discretionary money to gaming.

Protecting Minors

er99 is strictly for adults aged 21 and above. Under no circumstances will er99 knowingly permit a person under the age of 21 to register an account or place a bet. All new accounts must complete KYC age verification using a valid Bangladeshi National Identity Card (NID), passport or equivalent government-issued document before their first deposit is processed. Any account found to belong to a person under 21 will be permanently closed and all funds returned.

If you share a phone or device with a family member under 21, we strongly recommend keeping the er99 app or website protected by a strong password or biometric lock that is not shared with minors. If you believe a minor has accessed an er99 account, please contact [email protected] immediately. er99 will act on all such reports without delay.

Need Help? Contact er99 Support

If you feel that gambling is negatively affecting your life, your finances or your relationships, please reach out. You do not need to be in crisis to ask for help — early contact is always better. The er99 responsible gaming team is available by email and will respond within one Bangladesh Standard Time business day.

When you contact us, please include your registered mobile number, a brief description of your concern and which responsible gaming tool you would like to activate (time-out, self-exclusion or deposit limit adjustment). Your request will be treated with complete confidentiality. er99 will never penalise a player for seeking help.